My account is locked
Updated July 19, 2026
Accounts lock temporarily after too many failed sign-in attempts. It protects you from someone guessing at your password. We email you when it happens.
- 1Wait a few minutes and try again. The lock clears on its own.
- 2Or use "Forgot password" to reset your password, which unlocks the account immediately.
- 3Still stuck, or you believe the lock is a mistake? Submit a ticket and our team will look.
Failed attempts you don’t recognize can mean someone is trying your account. Once you’re back in, consider turning on two-factor authentication.
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