1. Acceptance of Terms
By accessing or using the Givvent platform (the “Platform”), including our website at givvent.com and any associated applications or services, you agree to be bound by these Terms of Service (the “Terms”) and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you must not access or use the Platform.
These Terms are a legally binding agreement between you (“you” or “your”) and Givvent, Inc. (“Givvent,” “we,” “us,” or “our”). We may modify these Terms as described in Section 13. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
2. Eligibility
You must be at least 18 years of age to create an account, start a campaign, or make a donation on Givvent. By using the Platform you represent and warrant that you meet this age requirement and that you have the legal capacity to enter into these Terms in your jurisdiction.
If you are using the Platform on behalf of an organization, campaign, or other legal entity, you represent that you have the authority to bind that entity to these Terms, and references to “you” include that entity.
3. Accounts & Security
To access certain features you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must notify us immediately at support@givvent.com if you suspect any unauthorized access to or use of your account. Givvent will not be liable for any loss or damage arising from your failure to comply with this obligation. We reserve the right to disable any account if we believe, in our sole discretion, that it has been compromised or used in violation of these Terms.
To protect the Platform and its users, we operate automated security and anti-abuse measures. These include rate limiting on sign-in, donation, and other sensitive actions, temporary account lockout after repeated failed sign-in attempts, and bot-protection challenges (Cloudflare Turnstile) during account creation and on public support forms. By using the Platform you agree not to circumvent or interfere with these measures. We may adjust them at any time to keep the Platform secure.
Your account settings also offer optional protections, including two-factor authentication with an authenticator app, backup codes, passkeys, a recovery email address, and a view of your active sessions with the ability to sign them out. We encourage you to use them.
4. The Platform
Givvent is a technology platform that connects people who want to give with personal fundraising campaigns and with verified nonprofit organizations. Givvent itself is not a charity, a bank, a broker, or a financial advisor, and we do not solicit donations for our own benefit.
Personal campaigns.A donation to a personal campaign is a gift to the campaign organizer for the stated purpose. It is generally not tax-deductible. Funds are paid to the organizer’s connected Stripe account as described in Section 5.
Giving to verified nonprofits. When you donate to a verified nonprofit on Givvent, your donation is received by Pledgeling Foundation, a 501(c)(3) public charity and the charity of record for these gifts, for the benefit of the nonprofit you selected. Pledgeling Foundation issues your official tax-deductible donation receipt, which arrives separately by email, and disburses funds to the nonprofit on a periodic schedule. Donations to nonprofits are one-time gifts; recurring giving is available only for personal campaigns.
Givvent does not control how a campaign organizer ultimately uses funds, does not guarantee the legitimacy of any campaign or that funds will be used as described, and is not a party to the relationship between donors and organizers. We encourage donors to use their own judgment before giving. Our Safety page explains the checks we run at every step.
5. Fees & Payments
All payments on the Platform are processed by Stripe, our third-party payment processor. By making a donation you also agree to Stripe’s applicable terms. Givvent never receives or stores your full payment card details; they go directly to Stripe. We support one-time and recurring (monthly) donations, guest donations made without an account, and, where available, wallet payments such as Apple Pay and Google Pay.
Two separate fees apply to each donation to a personal campaign, and they are never combined into a single figure:
- Givvent platform fee: 2.5% of the donation amount. This is the only fee Givvent charges.
- Stripe payment processing fee: 2.9% + $0.30 per transaction. This fee is charged and collected by Stripe, not Givvent.
There are no subscription or upfront costs; fees apply only when a donation is made. At checkout, a donor may choose to cover the fees. When a donor does so, the charged amount is increased so that, after both the platform fee and Stripe’s processing fee, the campaign receives the donor’s full intended amount. If a donor does not cover the fees, the campaign receives the donation less both fees. A full walkthrough with live numbers is on our pricing page and in how Givvent works.
Payouts.Payouts for personal campaigns are handled through Stripe Connect. To receive funds, an organizer must connect a Stripe account to their campaign and complete Stripe’s onboarding and identity verification. Once connected, each donation is settled to the organizer’s connected account automatically: Givvent deducts its platform fee before transferring the net amount, and Stripe’s processing fee is deducted by Stripe. Payout timing, holds, and minimums are governed by Stripe. Givvent may change its platform fee on reasonable notice published on the Platform.
Costs on nonprofit gifts. Donations to verified nonprofits follow a different cost structure, reflecting the charity-of-record model described in Section 4. The costs that apply to a nonprofit gift, and any optional contribution to Givvent, are itemized at checkout before you confirm the donation.
6. Campaign Organizer Responsibilities
Users who create fundraising campaigns (“organizers”) are solely responsible for the accuracy, completeness, and legality of the campaign content they publish. By creating a campaign, you warrant that:
- All information provided about the campaign, beneficiary, and intended use of funds is truthful and not misleading.
- You have the right and authority to raise funds on behalf of the named beneficiary or cause.
- Funds raised will be used exclusively for the stated campaign purpose and will not be diverted for personal gain or any unlawful purpose.
- You will provide timely updates to donors about the campaign’s progress and the use of donated funds.
- You will comply with any applicable charitable solicitation laws or registration requirements in your jurisdiction.
Givvent reserves the right, but assumes no obligation, to review campaign content before or after publication. We may suspend or remove any campaign that we believe, in our sole discretion, violates these Terms or is otherwise harmful to users or to the Platform.
7. Matching Gifts
Some campaigns display a “matching gift,” where a named sponsor offers to match donations up to a stated amount or ratio. Matching gifts on Givvent operate on a display-and-track basis only:
- Givvent displays the match and tracks matched amounts against qualifying donations for informational purposes.
- Givvent does not collect, hold, escrow, verify, or distribute matched funds. Matched funds are arranged and delivered directly between the campaign organizer and their sponsor, off-platform.
- The campaign organizer is solely responsible for the accuracy of the match details, for securing the sponsor’s commitment, and for ensuring matched funds are delivered.
- Givvent makes no guarantee to donors or anyone else that matched funds exist or will be paid. The amount raised shown on a campaign reflects only funds actually contributed through the Platform, never unsettled matched amounts.
- Givvent may suspend or remove any match at its discretion, and organizers must accept a responsibility agreement before activating a match.
8. Donor Terms
Donations are voluntary gifts. Once submitted, a donation is final except as described in the refund policy below.
Refunds
Refunds are available within 30 days of a donation, by request and subject to review. You can request a refund using the link in your donation receipt email or by following the steps in our refund guide. Every request is reviewed before any refund is issued; refunds are not automatic and are granted at the discretion of Givvent and the campaign organizer.
Standard refunds. An approved refund returns your donation amount to your original payment method. Processing and platform fees are non-refundable: if you chose to cover the fees at checkout, the fee portion of your payment is not returned. This is disclosed at checkout and in the refund-request form before you submit.
Fraud, duplicates, and our errors. Where a charge was fraudulent, duplicated, or the result of a Givvent error, we refund the full amount you paid, including all fees.
In cases of verified fraud or misrepresentation by an organizer, Givvent will make commercially reasonable efforts to recover and return donated funds to affected donors. We cannot, however, guarantee recovery where funds have already been paid out to a connected account.
Anonymous donations
When you donate, you may choose to give anonymously. An anonymous donation hides your name from the public campaign page and from the organizer’s public-facing views; Givvent still retains the underlying records as needed to operate the Platform, issue receipts, and meet legal obligations.
Recurring donations
A recurring donation to a personal campaign charges your payment method monthly until you cancel. You can cancel at any time from your account or from the manage link included in every recurring donation email; cancellation stops future charges, and past charges remain subject to the refund policy above.
Guest donations
You may donate without creating an account. Your receipt is sent to the email address you provide. If you later create an account with that same email address, your past donations are linked to it.
9. Prohibited Uses
You agree that you will not use the Platform to:
- Violate any applicable local, national, or international law or regulation.
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
- Transmit unsolicited commercial communications, phishing messages, or malware of any kind.
- Attempt to gain unauthorized access to any part of the Platform, its servers, or any connected database or system.
- Scrape, harvest, or otherwise collect data about other users without their explicit consent.
- Launder money, fund terrorist activities, or engage in any other financial crime.
- Post or transmit content that is defamatory, obscene, hateful, discriminatory, or that infringes third-party intellectual property rights.
The following categories of campaigns are strictly prohibited regardless of the stated purpose:
- Campaigns that promote, support, or fund violent extremism or terrorism.
- Campaigns for the benefit of individuals or entities subject to applicable sanctions.
- Campaigns promoting discrimination based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other protected characteristic.
- Campaigns for gambling, illegal weapons, controlled substances, or other illegal goods and services.
- Campaigns that constitute pyramid or multi-level marketing schemes, or that offer financial returns in exchange for donations.
- Campaigns that infringe intellectual property rights or that exploit, harm, or threaten to harm children in any way.
We reserve the right to investigate violations and to take appropriate action, including removing content, suspending accounts, and referring matters to law enforcement authorities. To report a campaign, account, or message, see how reporting works or email report@givvent.com.
10. Content & Intellectual Property
You retain ownership of any content you submit to the Platform (“User Content”). By submitting User Content you grant Givvent a worldwide, royalty-free, non-exclusive, sublicensable license to use, reproduce, adapt, publish, translate, distribute, and display such content in connection with operating and promoting the Platform. User Content may be screened by automated systems for compliance with these Terms, as described in our Privacy Policy.
The Givvent name, logo, and all related marks, designs, and materials are the intellectual property of Givvent, Inc. and may not be used without prior written permission. All other trademarks appearing on the Platform are the property of their respective owners.
If you believe that any content on the Platform infringes your copyright, please send a notice meeting the requirements of the Digital Millennium Copyright Act (DMCA) to legal@givvent.com.
11. Termination & Account Deletion
We may suspend or terminate your access to the Platform at any time, with or without notice, for any reason, including if we reasonably believe you have violated these Terms. Upon termination, your right to use the Platform will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including Sections 9, 10, 12, and 14.
You may delete your account at any time from your account settings, or by contacting support@givvent.com. When you request deletion, your account is deactivated immediately and permanently deleted after a 10 day grace period, during which you may restore it by signing back in. After the grace period, your account and its associated records on Givvent are permanently deleted as described in our Privacy Policy; records held by our payment processors continue to exist under their own policies. Deletion of your account does not relieve you of any obligations incurred before deletion, including any outstanding amounts owed to us or to campaign beneficiaries.
12. Disclaimers, Liability & Indemnification
THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. GIVVENT DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
We do not endorse, guarantee, or assume responsibility for any campaign, product, or service advertised or offered by a third party through the Platform. We are not a party to any transaction between donors and campaign organizers.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GIVVENT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE PLATFORM OR ANY CONTENT THEREON.
IN NO EVENT SHALL GIVVENT’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE PLATFORM EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO GIVVENT IN THE TWELVE MONTHS PRIOR TO THE CLAIM OR (B) ONE HUNDRED US DOLLARS (USD 100).
You agree to indemnify, defend, and hold harmless Givvent and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Platform; (b) your violation of these Terms; (c) your User Content; (d) your campaign activities; or (e) your violation of any third-party rights.
13. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will notify you by email or by displaying a prominent notice on the Platform. The “Last updated” date at the top of this page indicates when the Terms were most recently revised. Your continued use of the Platform following the effective date of any changes constitutes acceptance of those changes.
14. Governing Law & Disputes
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Platform shall be submitted to binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction for matters involving intellectual property or threats of irreparable harm.
YOU AND GIVVENT EACH WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION OR COLLECTIVE PROCEEDING IN CONNECTION WITH ANY DISPUTE ARISING UNDER THESE TERMS.
15. Contact
If you have questions about these Terms, contact us at legal@givvent.com.
See also our Privacy Policy, our Safety page, and the Help Center.