Terms of Service

1. Acceptance of Terms

By accessing or using the Givvent platform (the “Platform”), including our website at givvent.com and any associated mobile applications or services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Platform.

These Terms constitute a legally binding agreement between you (“User,” “you,” or “your”) and Givvent, Inc. (“Givvent,” “we,” “us,” or “our”). We reserve the right to modify these Terms at any time. Your continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.

2. Eligibility

You must be at least 18 years of age to create an account, start a campaign, or make a donation on Givvent. By using the Platform you represent and warrant that you meet this age requirement and that you have the legal capacity to enter into these Terms in your jurisdiction.

If you are using the Platform on behalf of an organisation, charity, or other legal entity, you represent that you have the authority to bind that entity to these Terms, and references to “you” shall include that entity.

3. Accounts & Security

To access certain features you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up-to-date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us immediately at support@givvent.com if you suspect any unauthorised access to or use of your account. Givvent will not be liable for any loss or damage arising from your failure to comply with this obligation. We reserve the right to disable any account if we believe, in our sole discretion, that it has been compromised or used in violation of these Terms.

To protect the Platform and its users, we operate automated security and anti-abuse measures. These include rate limiting on sign-in, donation, and other sensitive actions, temporary account lockout after repeated failed sign-in attempts, and bot-protection challenges (hCaptcha) during account creation. By using the Platform you agree not to circumvent or interfere with these measures. We may adjust them at any time to keep the Platform secure.

4. Acceptable Use

You agree that you will not use the Platform to:

• Violate any applicable local, national, or international law or regulation.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Transmit unsolicited commercial communications, phishing messages, or malware of any kind.
• Attempt to gain unauthorised access to any part of the Platform, its servers, or any connected database or system.
• Scrape, harvest, or otherwise collect data about other users without their explicit consent.
• Use the Platform to launder money, fund terrorist activities, or engage in any other financial crime.
• Post or transmit content that is defamatory, obscene, hateful, discriminatory, or that infringes third-party intellectual property rights.

We reserve the right to investigate violations and to take appropriate action, including removing content, suspending accounts, and referring matters to law enforcement authorities.

5. Campaigns & Organiser Obligations

Users who create fundraising campaigns (“Organisers”) are solely responsible for the accuracy, completeness, and legality of the campaign content they publish. By creating a campaign, you warrant that:

• All information provided about the campaign, beneficiary, and intended use of funds is truthful and not misleading.
• You have the right and authority to raise funds on behalf of the named beneficiary or cause.
• Funds raised will be used exclusively for the stated campaign purpose and will not be diverted for personal gain or any unlawful purpose.
• You will provide timely updates to donors about the campaign’s progress and the use of donated funds.
• You will comply with any applicable charitable solicitation laws or registration requirements in your jurisdiction.

Givvent reserves the right, but assumes no obligation, to review campaign content before or after publication. We may suspend or remove any campaign that we believe, in our sole discretion, violates these Terms or is otherwise harmful to users or to the Platform.

6. Donations & Payments

All payments on the Platform are processed by Stripe, our third-party payment processor. By making a donation you also agree to Stripe’s applicable terms. Givvent never receives or stores your full payment card details — they are handled directly by Stripe. We support one-time and recurring (weekly or monthly) donations, and where available, wallet payments such as Apple Pay and Google Pay.

When you donate, you may choose to give anonymously. An anonymous donation hides your name from the public campaign page and from the organiser’s public-facing views; Givvent still retains the underlying records as needed to operate the Platform, issue receipts, and meet legal obligations.

Funds are routed to the campaign’s connected Stripe account (see Section 7). Givvent acts as a technology provider and does not control how an organiser ultimately uses funds. We do not guarantee the legitimacy of any campaign or that funds will be used as described, and we encourage donors to use their own judgement before giving. Once submitted, a donation is final except as described in Section 8 (Refunds).

7. Fees & Payouts

Two separate fees apply to each donation, and they are never combined into a single figure:

• Givvent platform fee — 2.5% of the donation amount. This is the only fee Givvent charges.
• Stripe payment processing fee — 2.9% + $0.30 per transaction. This fee is charged and collected by Stripe, not Givvent.

There are no subscription or upfront costs; fees apply only when a donation is made. At checkout, a donor may choose to cover the fees. When a donor does so, the charged amount is increased so that, after both the platform fee and Stripe’s processing fee, the campaign receives the donor’s full intended amount. If a donor does not cover the fees, the campaign receives the donation less both fees.

Payouts are handled through Stripe Connect. To receive funds, an organiser must connect a Stripe account to their campaign and complete Stripe’s onboarding and identity verification. Once connected, each donation is settled to the organiser’s connected account automatically, with Givvent’s 2.5% platform fee applied as a Stripe application fee and Stripe’s processing fee deducted by Stripe. Payout timing, holds, and minimums are governed by Stripe. Givvent may change its platform fee on reasonable notice published on the Platform.

8. Refunds

Refunds are available within 30 days of a donation, by request and subject to review. You can request a refund using the “Request a refund” link in your donation receipt email, which opens a short form. Every request is reviewed by Givvent before any refund is issued — refunds are not automatic and are granted at the discretion of Givvent and the campaign organiser. Stripe’s payment processing fee is generally not returned by Stripe on refunds; Givvent’s platform fee on a refunded donation will not be retained by Givvent.

In cases of verified fraud or misrepresentation by an organiser, Givvent will make commercially reasonable efforts to recover and return donated funds to affected donors. We cannot, however, guarantee recovery where funds have already been paid out to a connected account.

9. Prohibited Causes

The following categories of campaigns are strictly prohibited on Givvent regardless of the stated purpose:

• Campaigns that promote, support, or fund violent extremism or terrorism.
• Campaigns for the benefit of individuals or entities subject to applicable sanctions.
• Campaigns promoting discrimination based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other protected characteristic.
• Campaigns for gambling, illegal weapons, controlled substances, or other illegal goods and services.
• Campaigns that constitute pyramid or multi-level marketing schemes, or that offer financial returns in exchange for donations.
• Campaigns that infringe intellectual property rights or that exploit, harm, or threaten to harm children in any way.

10. Content & Intellectual Property

You retain ownership of any content you submit to the Platform (“User Content”). By submitting User Content you grant Givvent a worldwide, royalty-free, non-exclusive, sublicensable licence to use, reproduce, adapt, publish, translate, distribute, and display such content in connection with operating and promoting the Platform.

The Givvent name, logo, and all related marks, designs, and materials are the intellectual property of Givvent, Inc. and may not be used without prior written permission. All other trademarks appearing on the Platform are the property of their respective owners.

If you believe that any content on the Platform infringes your copyright, please send a notice meeting the requirements of the Digital Millennium Copyright Act (DMCA) to legal@givvent.com.

11. Privacy

Your use of the Platform is also governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review it carefully to understand how we collect, use, and share information about you.

12. Disclaimers

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. GIVVENT DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

We do not endorse, guarantee, or assume responsibility for any campaign, product, or service advertised or offered by a third party through the Platform. We are not a party to any transaction between donors and campaign organisers.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GIVVENT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE PLATFORM OR ANY CONTENT THEREON.

IN NO EVENT SHALL GIVVENT’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE PLATFORM EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO GIVVENT IN THE TWELVE MONTHS PRIOR TO THE CLAIM OR (B) ONE HUNDRED US DOLLARS (USD 100).

14. Indemnification

You agree to indemnify, defend, and hold harmless Givvent and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Platform; (b) your violation of these Terms; (c) your User Content; (d) your campaign activities; or (e) your violation of any third-party rights.

15. Termination

We may suspend or terminate your access to the Platform at any time, with or without notice, for any reason, including if we reasonably believe you have violated these Terms. Upon termination, your right to use the Platform will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including Sections 10, 12, 13, 14, and 16.

You may delete your account at any time from your account settings, or by contacting support@givvent.com. When you request deletion, your account is deactivated immediately and permanently erased after a short grace period (currently 10 days), during which you may restore it by signing back in. After the grace period your personal data is purged, except records we are legally required to retain (such as financial transaction records). Termination or deletion of your account does not relieve you of any obligations incurred prior to termination, including any outstanding amounts owed to us or to campaign beneficiaries.

16. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Platform shall be submitted to binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction for matters involving intellectual property or threats of irreparable harm.

YOU AND GIVVENT EACH WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION OR COLLECTIVE PROCEEDING IN CONNECTION WITH ANY DISPUTE ARISING UNDER THESE TERMS.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by displaying a prominent notice on the Platform. The “Last updated” date at the top of this page indicates when the Terms were most recently revised. Your continued use of the Platform following the effective date of any changes constitutes acceptance of those changes.

18. Contact

If you have questions about these Terms, please contact us at:

• Email: legal@givvent.com
• Postal address: Givvent, Inc., 1209 Orange Street, Wilmington, Delaware 19801, United States.