Requesting a refund
Updated July 19, 2026
Refunds are available within 30 days of your donation and are reviewed case by case: for example, a duplicate charge, a typo in the amount, or a campaign that was removed for violating our rules.
How to request one
- 1Submit a support ticket and choose the Donations category.
- 2Include the campaign name, the donation date, and the amount.
- 3Our team reviews the request and replies by email, usually within a day.
What gets returned
A standard refund returns your donation amount. Stripe’s processing fee is generally not returned by Stripe, and any tip to Givvent is likewise not refunded on a standard refund, so the total may be less than your original charge. Where a charge was fraudulent, duplicated, or our error, everything you paid is returned, tip included. We’ll always tell you the exact amount before processing.
If you suspect fraud rather than a mistake, report the campaign as well. See "Reporting a suspicious campaign." Fraud-related refunds are handled with priority.
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