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Safety

Safety, checked at every step

This page follows your donation from checkout to payout, one checkpoint at a time.

The journey of a donation

Where your money travels, and what guards it

Five checkpoints stand between a donation and its destination. Here is each one, in the order your money meets them.

  1. Checkpoint 01

    You give

    Your payment details go straight from your browser to Stripe, the processor behind millions of businesses. Givvent never sees or stores your card number. Stripe holds a PCI-DSS Level 1 certification, the strictest tier of payment security, and every connection to Givvent is encrypted.

  2. Checkpoint 02

    The campaign was already screened

    Campaigns publish without delay, because urgent causes cannot wait, and review starts as soon as they do. Automated checks screen every new campaign and flag anything suspicious for a person on our team to examine. Reviewers look for misleading claims, prohibited causes, and content that could harm donors. We can approve, flag, or take down any campaign at any time, and a rejected organizer is always told why.

  3. Checkpoint 03

    The organizer is verified before money moves

    A personal campaign cannot accept donations until Stripe has verified its organizer’s payout account, a process that includes identity checks and bank details. The purple badge next to a name is a separate, stricter signal: our team has manually reviewed that account holder’s identity. The badge appears only after that review.

  4. Checkpoint 04

    Watchful systems keep looking

    Screening does not end at publication. Automated moderation checks the words people write across the site, suspicious campaigns land in a review queue, and a person makes the final call. You are part of this layer too: every campaign page has a report option, and you do not need an account to use it.

  5. Checkpoint 05

    Money reaches a real bank account

    Payouts for personal campaigns go only to the bank account behind the organizer’s verified Stripe account. Gifts to nonprofits travel a different road: Givvent collects them and delivers them to the verified 501(c)(3) itself, never to an individual.

And if something goes wrong

Refunds are available within 30 days of a donation, by request, and every request is reviewed. A standard refund returns your donation amount; processing and platform fees are not refundable. If a charge was fraudulent, duplicated, or caused by our error, we refund everything you paid, fees included. Where an organizer is found to have committed fraud, we make commercially reasonable efforts to recover and return funds, though we cannot guarantee recovery once money has been paid out. The full policy lives in our Terms.

Prohibited causes

What is not allowed

Zero tolerance, whatever the stated purpose. These campaigns are removed.

  • Campaigns that promote, support, or fund violent extremism or terrorism
  • Campaigns for the benefit of individuals or entities subject to applicable sanctions
  • Campaigns promoting discrimination based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other protected characteristic
  • Campaigns for gambling, illegal weapons, controlled substances, or other illegal goods and services
  • Campaigns that constitute pyramid or multi-level marketing schemes, or that offer financial returns in exchange for donations
  • Campaigns that infringe intellectual property rights or that exploit, harm, or threaten to harm children in any way

For donors

Protect yourself

Givvent screens every campaign. You can still make yourself harder to fool.

  • Give to people you know, or look for the badge.

    The purple badge means our team has reviewed that organizer’s identity by hand.

  • Read the story first.

    Real campaigns tend to have specifics: names, places, photos, updates. Vague stories with urgent pressure are a warning sign.

  • Pay only through Givvent.

    If an organizer asks you to send money by wire, gift card, or payment app instead, stop. Off-platform payments have none of the protections on this page.

  • Secure your own account.

    Add two-factor authentication or a passkey in your settings. We lock accounts after repeated failed sign-ins and watch for unusual sign-in activity, but a strong second factor is the best defense.

  • Report anything that feels wrong.

    Reporting takes under a minute, works without an account, and a person reviews every report.

Report a concern

Something doesn’t look right?

Anyone can report a campaign, a profile, a comment, or a message. Reports go to our team, never to the person you reported.

  1. 1

    Describe it. Share the campaign name or link and what raised your concern. Dates, screenshots, and messages all help.

  2. 2

    We review it. A person on our Trust and Safety team looks at every report. We may email you for more detail.

  3. 3

    We act. Confirmed concerns can end in a campaign coming down, an account being restricted, refunds under our policy, or a referral to law enforcement in serious cases.

Security researchers

Responsible disclosure

If you have found a vulnerability, we want to hear about it. Email steps to reproduce and we will reply as quickly as we can. Please give us the chance to fix an issue before disclosing it publicly. Thank you for helping keep Givvent secure.

Vulnerability reportssecurity@givvent.com

Prefer a form? Use the security topic on our contact page.

The detail behind this page lives in our Terms and Privacy Policy. For anything else, visit the Help Center.