Safety
How we protect donors and campaigns
Trust is the foundation of everything on Givvent. Here is how we verify campaigns, protect your payment, and handle concerns.
We check organizers before they receive money
Every organizer who wants to receive payouts must complete Stripe's identity verification process before funds can move. This includes submitting government-issued ID and bank account details. Organizers who skip verification can still publish a campaign, but donations cannot be paid out until verification is complete. The verified badge on a campaign page means our team has manually reviewed the organizer's identity, organization credentials, and payout setup.
Every campaign is reviewed by our team
When an organizer publishes a campaign it goes live immediately so urgent causes are never delayed. Our team then reviews it in the background. We look for misleading information, prohibited causes, suspicious activity, and content that could harm donors. We can approve, flag, pause, or remove any campaign at any time. If a campaign is rejected, the organizer is notified with a reason and can fix and resubmit.
Automated signals flag suspicious campaigns
We use automated risk signals alongside human review to identify campaigns that show signs of fraud or misrepresentation. Risk factors include mismatched identity, unusual payout patterns, reports from donors, and content that does not match the stated cause. Flagged campaigns are reviewed before being approved or removed.
Your card never touches our servers
All payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor. Givvent never receives or stores your full card number, CVV, or bank account details. That data goes directly from your browser to Stripe's secure servers. We also use HTTPS everywhere and apply bot protection (hCaptcha) on donation and account forms.
Refunds for verified fraud
If a campaign is found to be fraudulent after donations have been made, we will make commercially reasonable efforts to recover and return donated funds to affected donors. Refunds are available within 30 days by request and are reviewed case by case. For all refund requests, open a support ticket with the campaign name and donation details.
Prohibited causes
What is not allowed on Givvent
We have zero tolerance for these campaign types, regardless of the stated purpose.
- Campaigns that promote, support, or fund violent extremism or terrorism
- Campaigns for the benefit of individuals or entities subject to applicable sanctions
- Campaigns promoting discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
- Campaigns for gambling, illegal weapons, controlled substances, or other illegal goods or services
- Campaigns that constitute pyramid schemes or that offer financial returns in exchange for donations
- Campaigns that infringe intellectual property rights or that exploit, harm, or threaten to harm children
Report a concern
Something doesn't look right?
Anyone can report a campaign. Here is how it works.
Describe the concern
Tell us the campaign name or URL and what raised your concern. Specific details help: dates, screenshots, and any communications with the organizer.
We review it
Our Trust and Safety team reviews every report, usually within one business day. We may contact you for more information.
We take action
If we confirm the concern, we can flag, pause, or remove the campaign, and in serious cases refer the matter to law enforcement. We will let you know what we found if we are able to share that.
Security researchers
Responsible disclosure
If you have found a security vulnerability, please email security@givvent.com with details. We will acknowledge your report within 24 hours and work with you to address it responsibly. We appreciate the community's help keeping the platform secure.