My payment was declined
Updated July 19, 2026
Declines almost always come from the card issuer rather than Givvent or Stripe. These quick checks resolve most of them:
- 1Double-check the card number, expiry date, CVC, and billing ZIP code.
- 2Make sure the billing address you entered matches the one your bank has on record. A mismatch is a common decline reason.
- 3Check your banking app. Some banks block unfamiliar charges and let you approve them with one tap.
- 4Try Apple Pay or Google Pay if available. Wallet payments often succeed where a typed card fails.
- 5Try a different card, or contact your bank if the same card keeps declining.
Failed payments are never added to the campaign total and you’re never charged for a declined attempt. If a charge looks stuck or duplicated, submit a ticket and we’ll check it against Stripe directly.
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